ServiceNow Discovery and Integration Expert (Developer/Technical) (m/f/d) with Languages English

Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT life cycle management, SAP, engineering, commerce and specialist consultancy.

For our client we are currently looking for a

ServiceNow Discovery and Integration Expert (Developer/Technical) (m/f/d)

General information
Reference: 168138
Location: Remote
Start: 01.05.2024
Volume: Full time
Duration: 30.04.2025
Languages: English

Your Skills
- Extensive practical experience (> 7 years) with the ServiceNow platform and the Common Service Data Model (CSDM).
- Experience configuring a Configuration Management Database (CMDB) taking into account stakeholder needs and requirements.
- Setup of ServiceNow discovery (schedules/IP ranges/mid-server) for server/DB/network and storage components.
- Knowledge of rules engine configuration and automation within ServiceNow.
- Understanding of core ITSM processes such as change management, incident management, knowledge management, problem management.
- Proficient in data manipulation and analysis

Your Tasks
- Responsible for technical set up, discovery configuration, configuration of the information domain and the rollout for the onboarding of the affiliates into the client's ServiceNow
- Set up credentials needed for system connections (eg LDAP, Service accounts)
- Create mid-Servers within the International Affiliate and install Mid-Server Software
- Configure Firewall settings to allow mid-server access and credentials to reach target devices and systems
- Single Sign On (SSO) configuration for International Affiliate users
- Integrate with Active Directory by pulling in foundation data for Configuration Management (User, Department, Company, Location)
- Introduction of Business Application data to LeanIX
- Set up the dynamic discovery of Configuration Items (CI's) within ServiceNow, including the core classes Server, Database, Storage, Network, End User Devices (clients, printers and mobiles)
- Configure Discovery types in-scope (Cloud (AWS/Azure, VCenter, SCCM/Intunes, IP Discovery)
- Identifying Business Processes and ingesting (dependency on LeanIX) and identifying Information Objects and ingesting (dependency on RSA Archer)
- Importing Service Level Agreements for affiliate
- Population of PII, PHI and SII where available
- Accompanying the rollout (Incident Management Process, Change Management Process, Problem Management Process, Knowledge Management Process, Service Request Management Process)
- Migrate Service Requests to ServiceNow with the relevant catalogue items available

Interested?
We look forward to receiving your application documents in electronic form.
Posted Date: 25 Apr 2024 Reference: JS168138 Employment Business: Westhouse Consulting GmbH Contact: Vivien Werthmann