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Your new role Handle Incoming Requests: Log, track, and resolve incidents and service requests from end users via telephone, portal, email, and walk-ins. Immediate Action: Identify and take corrective action to resolve or contain issues directly. Use technical and problem-solving skills to address 70-80% of incoming calls. Record Keeping: Accurately record call details in the IT Service Management tool, ensuring customer information is up-to-date. Issue Monitoring: Monitor and escalate issues based on their severity. Troubleshooting: Utilise diagnostic tools, FAQs, and knowledge bases to... more ->
My client, a leading investment management company, has just released an exciting new opportunity. They are looking for a Security Delivery Architect to join their team, for a 6-month contract. Rate: Up to £739 per day Working pattern: 2-3 days in London offices 6-Month Contract The key requirements for the role are as below: Strong experience with Azure Cloud and Office 365 platform Experience having worked on deliverables and communicating with the delivery group Experience reviewing project proposals to identify security requirements Intune and Azure Conditional Access policies VMWare and... more ->
Hays is looking for an IT Project Manager for a manufacturing company based in Lichfield. You will support the go live for their Franchise System implementation. This role is Hybrid, 3 days onsite and some travel required to the Franchises based near Gatwick. 12 months Fixed Term contract - NO DAY RATE OPTION Own the project plan and all supporting documents for the system, ensure documents are always up-to-date and accurate. Work with business stakeholders to identify and deliver the system and operational improvements. Lead meetings with internal and external stakeholders. Regularly meet... more ->
Your new company Hays Technology are recruiting a Director of IT to join a growing and ambitious public sector organisation based across the UK on an initial 24-month FTC. The role will report to the Chief Finance Officer and can be worked remotely but will have monthly travel to Leeds/London and Brighton. Your new role In your new role, you will be responsible for the day-to-day operational management and strategic delivery of the IT department of around 50 staff across the organisation, ensuring they are supporting colleagues and service user needs. You will be ensuring effective IT... more ->
Due to an internal promotion secondment, we have the need for an Infrastructure Manager to operate in a large, complex NHS organisation. This role will be a mixture of technical hands-on, project work and people management. Technology: Aruba Infrastructure Cisco ASA Firewalls A mixture of VMware and Nutanix Servers Requirements of the individual: Good all-rounder and expertise in Infrastructure (Servers, Networks, Security, general and peripheral hardware) Competent in managing Infrastructure/Networks at enterprise level Capable of managing a team of 9 engineers/people management experience... more ->
Your new company Join a dynamic digital agency as a Contract Business Systems Analyst! They are at the forefront of innovation, working with cutting-edge technologies and collaborating with top-tier clients. As part of their team, you'll have the opportunity to shape impactful solutions and contribute to their success. Your new role You'll play a pivotal role in analysing, designing, and implementing business systems. Your responsibilities will include: Collaborating with stakeholders to gather requirements and translate them into technical specifications. Conducting thorough system analysis,... more ->
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical... more ->
Your new company I am working with a growing Multi Academy Trust who are based across East Anglia. Their aim is to deliver outstanding education for the younger generation. They already have multiple schools over East Anglia and looking to expand even more. You will be based in one of the Norwich High Schools supporting a small team and covering multiple schools within the Trust. Your new role As the Deputy IT Services Manager, you will be working alongside the IT Services Manager to help ensure smooth functioning of IT infrastructure and services within the trust. Your responsibilities will... more ->
Your new company and role Our client is an industry leading service provider, supporting a retail bank within Edinburgh. In this role you will use your excellent customer-facing skills to operate an on-site Tech Bar. What you'll need to succeed Successful candidates must have Tech Bar experience as well as proficiency in Office 365, Windows 10/11. You will also have experience of laptop and mobile support. You must also have the ability to multitask and prioritise your workload. What you'll get in return This is a 6-month initial contract at a competitive day rate. Looking for a start in... more ->