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Product Owner with contact centre, GenAI, IVR experience is required by my global client to lead the end-to-end development and delivery of data-led enhancements for intelligent service, including but not limited to intelligent intent-based call routing, IVR-based ID&V, and GenAI servicing capabilities. You will collaborate closely with cross-functional teams, including engineering, data science, UX/UI, operations, and customer experience, to define product requirements, prioritise features, and drive product roadmap execution. Champion a customer-centric approach by gathering insights,... more ->
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