Your new company
Opportunity to join a public sector housing organisation based in Accrington

Your new role
Initial Support provides - first point of contact for support and provides either resolution or escalation.


Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally.

Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers updated regularly and escalation when appropriate.

User Accounts - Manage user accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process.

Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices.

Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service.

What you'll need to succeed
Experience working within a Service desk using ITIL methodology.
Excellent written and verbal communications skills and able to support remote and in person users effectively.
Proven track record of delivering high levels of customer service with an SLA managed environment.
Professional understanding of supporting the Microsoft Windows operating system and applications.
Full understanding of supporting mobile devices.
Able to work effectively in a team to deliver against agreed targets.
Ability to develop positive relationships with colleagues and customers
Experience of Active Directory and account resets

What you'll get in return
ICT Analyst
£19.18 per hour Inside IR35 (Umbrella)
6 week contract + potential extension
Accrington based
(fully on site)
8-4 working hours

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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