Responsibilities:

• Provide Level 3 (L3) support 24/7 (including out of hour on-call support) for technical issues within the IT infrastructure.
• Define and Execute the test plan ensuring that the delivery of that testing is in alignment with the applicable standards and policies.
• Conduct regression testing to ensure that software applications function properly after changes have been made
• Create, update and maintain automation scripts using automated test tools such as Unified Functional Testing, AXE by Odin and Selenium
• Test and Defect Management tool using Team Foundation Server (TFS)/MS Test Manager.
• Performance testing to evaluate the speed, scalability, and stability of software applications using performance testing tools such as JMeter or LoadRunner
• Create test cases/test scripts based on software requirements and specifications
• Execute test cases/test scripts and record the results
• Identify and report software defects and track them through to resolution
• Collaborate with development/product team members to understand software changes and their impact on testing
• Communicate testing progress, issues, and risks to project stakeholders
• Maintain a high level of quality and accuracy in all work tasks
• Perform Incident management in terms of:
• Major/Minor Incidents
• Root Causes
• Resolutions
• Improvement actions/Problems management
• Knowledge management

Requirements:

• Bachelor's degree in Computer Science or a related field
• 8-10 years of experience in functional and automation testing
• ISTQB certification or equivalent
• Ability to work well in a team environment and collaborate with cross-functional teams
• Excellent written and verbal communication skills
• Experience with Agile development methodologies.
• ITIL certification will be highly desirable.