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Job Details

 

Problem Manager - ITIL/ITSM (Contract)
Location: London - Remote Country: UK Rate: Outside IR35
 

Valcon is looking for an IT Problem Manager for an initial 3 Month contract

Responsibilities:

  • Working with technical teams to identify underlying causes of incidents and preventing recurrences
  • Submitting change requests to Change Enablement as required to eliminate known problems
  • Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with Change Enablement, incident management, and configuration management
  • Ensuring execution of root cause analysis (RCA) and implementation of recommendation of actions

Skills/Must have:

  • Experience in design and implementation of Problem Management Process
  • Experience in enabling Problem-solving methodologies
  • ITIL certified
  • Knowledge of other ITSM processes

Posted Date: 15 May 2024 Reference: JSPROBLEMMANAGEVAL Company: Valcon Group UK Contact: Robert Smith
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