An SC Cleared IT Support Engineer (Tech Bar) is required to work with a central government department on an initial 6-month contract, paying £200 per day, outside of IR35. You will be required to work on-site in central London.

Main responsibilities:

• 1st and 2ndline support to 10,500 staff based across London
• Provide the Request catalogue services to the end users
• Responsible for the Leavers process, asset recovery and asset management
• Assisting with documenting and maintaining processes and work instructions
• Responsible for the VIP support across 2 government departments
• Responsible for the Ministerial meeting room (audio visual support)
• Responsible for asset management within the Incident process of issuing/receiving equipment

Essential skills:

• SC clearance
• 3+ years 2nd line support experience
• 3+ years VIP support experience
• Windows 10 and Mac OS expert in end user support
• Office 365 expert in end user support
• troubleshooting in Zscaler and Okta
• Strong Apple iPhone support skills
• Strong knowledge of audio visual equipment to support the ministerial meeting rooms
• Strong Service Now experience across Request and Incident Management.
• Excellent customer facing skills
• 3 + Asset Management experience within Service Now
• ITIL Foundation Certification is desirable
• MCSA Windows 10 certification - 70-697 and 70-698

Please apply should you meet the above criteria.