Service Desk Engineer
York
23-25k Package + Great Benefits

Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening for a Service Desk Engineer to be based near York.

Service Desk Engineer rewards:

• Competitive starting salary of 23-25k per annum
• Regular monthly gatherings
• Access to cutting-edge technology
• Opportunities for career advancement
• 3 weeks WFH and 1 Week in-office per month (after training)

Service Desk Engineer responsibilities:

• Provide technical support on a rota basis with current Service Desk operations between 07:00 - 18:00 Monday-Friday
• Provide Licensing and Cloud Provisioning
• Provide excellent customer service via the telephone, ticketing system, email system and face-to-face
• Accurately log all incidents and requests onto the Service Desk ITSM tool
• Adhere to change management processes
• Maintain high levels of incident ownership through the incident life cycle to a satisfactory customer resolution
• Understand and adhere to the technical escalations procedure
• Understand, adhere to and promote IT security best practices

Service Desk Engineer skills, traits, and experience:

• 9months + in a 1st line support role experience
• Microsoft technologies
• Cloud technologies
• Managed service environments
• Interpersonal and communication skills
• Self-motivated
• Eager to learn (undergo paid certifications)
• Team player
• Troubleshooting
• Excellent communications skills
• Customer focused

Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia.