Harvey Nash have partnered exclusively with the University of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. The university is renowned for giving its employees the best possible training with an outlined progression path. They have recently invested millions into their IT and team, focusing on areas such as Software, Cloud, Data, and Networking.

We're looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change.

Experience of interest:

• Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement
• Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases
• Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness
• Defining and owning performance metrics, delivering clear and relevant management across IT Services
• Strong understanding of ITIL processes such as Service Operations and Service Transition
• Strong interpersonal skills, understanding how other business areas function and promoting new ways of working to foster long-term health and maturity of service.

What's in it for you?

£37,099 - £45,585 | A massive 42 days holiday!| 21.6% Employer Pension Contribution | 2 days on-site | Career development and progression opportunities | + Plenty more fantastic benefits.

Interested? Please get in contact with the recruiter directly using the channels below: