Role: Service Introduction Analyst

Industry: Banking

As Service Introduction Analyst, you will be responsible for ensuring operational readiness for Services transitioning into live support environments including SLA agreements and implementation along with input into post go-live support and project closure activities. You will also be responsible for confirming that the Service to be introduced/changed is fit-for-purpose and reflects business requirements.

The Service Introduction Analyst will plan and ensure the necessary activities are successfully undertaken by the Project Delivery Team/s over the following key Service Introduction phases:

Service Design - Identifying processes impacted/likely to require change and/or adherence to existing processes

Service Transition - Fulfilment of Service Design impacts and business requirements

Operational Acceptance - confirmation business requirements and Service Transition requirements are met

The qualifying candidate will:

Have proven experience of working in high-pressured environments in managing the introduction of new/changed services into operational readiness

Play a pivotal role in transitioning new/changed services for operational acceptance

Be familiar with the operational processes normally expected for assessment/consideration in IT change projects

Have worked with Service Analysts in Operational Teams in agreeing/fulfilling operational readiness requirements for a new/changed service transitioning into a live environment

Conduct operational process and control impact assessments with Service Owners to identify impacts and plan remediations where necessary

Identify/agree service acceptance criteria to be fulfilled with Service/Operations Analysts

Contribute to risk assessment sessions as required

Be responsible for constructing the governing operational model document for a Service - outlining the impacts of the Service being introduced and gain the agreement of operational process owners/Service Analysts

Construct/Improve Service Introduction Framework to support Service Introduction activities

Provide status reporting of process readiness on an agreed periodical basis via dashboard deports and/or operational process Tracker

Ensure artefact evidence, as required by Service Analysts, is produced by the Project Delivery Team in a timely and quality manner

Coordinate all necessary activities to ensure Technology Services Teams receive the required handover from Project Delivery Teams to facilitate Support and Operational Team activities in a Production Environment

Embed the concept of quality outputs within the Project Delivery Team from the outset by ensuring artefacts produced align to the clients' quality/documentation standards

Required Experience:

The candidate will have at least 2 years' experience in previous similar roles in the Financial Services sector

ITIL Certification

Service Project Management or equivalent experience/knowledge of Project Management principles

Possess strong leadership, verbal, and written communications skills

Experience of relationship building with stakeholders across IT, business, and external suppliers