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We are looking for a Business Change Manager experienced with Digital Transformation projects to join our FTSE100 client. Experience required: Planning and managing business change activities for Digital projects Developing an appropriate journey for impacted business areas Drive Business Change Approach to support the business in managing complex change Create a structured plan to guide individuals and teams through the change Support the implementation, adoption of the new Programme Experience on large scale transformational projects and programmes Knowledge of organisational change models...  more ->

Whitebridge Group, the specialist Digital Transformation consultancy is looking for an experienced Contact Centre Technical SME to support the implementation of a suite of Customer Contact Systems. Key experience Experience in systems analysis, development and configuration of Customer Management and Contact Solutions. Onboarding of Multi-channel contact solutions - eg Contact Centre as a Service (CCaaS), Genesys, CXone (NICE), Vonage, Amazon Connect, 8x8, Avaya, etc. Agile/Sprint delivery (using backlog management tools such as ADO, Jira etc.) Test Planning Working within the Energy Industry...  more ->